Working Student (f/x/m) in the UX Research Team

Thomann is an online shop with more than 110,000 items and is the world’s largest e-commerce retailer for musical instruments and equipment. Our vision is to create the most inspiring shopping experience for musicians..

Our UX Research Team supports the customer-centered experience design of the main digital Thomann products, the web shop and the app. For our growing team, we are looking for a working student to support us in planning, organising, conducting, and decumenting user research studies.

Here’s what you’ll be doing

• Plan and organise UX studies together with the UX Research and product team

• Create test scripts, interview guidelines, and surveys

• Manage the recruitment of test participants from our user pool

• Coordinate studies (e.g. scheduling, technical setup)

• Moderate and observe UX tests

• Conduct costumer interviews

• Cluster and categorize feedback from users and stakeholders

• Analyze research results and identify patterns in user behavior

• Document findings in our research repository

• Help create and maintain UX deliverables like personas or customr journey maps

What you should bring to the table

• Enrollment in a relevant field such as UX, Design, HCI, Psychology, Marketing or Communication, with at least two years of progress

• Empathy and passion for understanding customer needs

• Knowledge of e-commerce and user research methods

• Strong verbal and written communication skills in English and German (at least B2 level)

• Proven experience with research methods and analysis is a plus

• Knowledge in music or audio creation is a plus

What we have to offer

• One of the best contexts ever: Music

• A fully remote working environment and flexible working hours

• Personal onboarding and mentoring

• Access to books and other training resources

• Christmas Bonus and employee discount

• Urban Sports membership, language courses, external coaching

• Possibility of long-term employment after completing your studies

We value inclusion and diversity

We pride ourselves on being an inclusive employer that creates a welcoming atmosphere, and value diversity in our teams. We do not make judgements based on ethnicity, nationality, age, marital status, gender identity, sexual orientation, disability status, or religion.